Liz Germain is a YouTube Marketing legend. We met when I was speaking at an event for eCommerce brands at the YouTube LA Offices. Between her own fitness channel and her client’s channels, she’s helped rack up over 100 million organic video views on YouTube. Wow. In this interview, we deep dive into how she does it. From the content, she creates to the research that inspires it. We also discuss where you should start and how to take your YouTube channel to the next level.
Here’s what we cover
We’ve all had the following experience. We’re on a quest for a specific product hoping if will fulfill a very specific need. So we visit a product page on Amazon or another eCommerce site hoping that this might be the product we’ve been eagerly searching for….But, to our disappointment the product page doesn’t clearly tell us if the product will meet our need or not. So we don’t buy. Uh-oh.
Pop quiz. What can increase customer engagement, improve conversion rates by 2-10x, and drive substantial organic traffic? Easy - Q&A content. My guest this week is James Arnold, the Co-Founder of Answer Base a SaaS platform that makes it easy to collect and leverage Q&A and FAQ content. In this episode we dive into the following:
Quick - what’s the best, most effective viral video ad you’ve seen? Poo-Pourri? Purple Mattress? Maybe Squatty Potty? Chatbooks? Each of those videos (plus dozens more) were created by my guest today and his team at Harmon Brothers. And not only where these videos viral hits…they SOLD stuff. Funny. Memorable. And persuasive to the tunes of hundreds of millions in sales. That's hard to accomplish.
In this episode, we dig into some of the tips, tactics and secrets behind the Harmon Brother’s unrivaled success. We dive into the following:
Transparency. Sustainability. Social responsibility. More than just buzz words these are now expectations that consumers have of the brands they buy from. In this episode, we dive into what it means to be a mission-driven eCommerce brand. We share lots of powerful examples like Everlane, All Birds and more.
My friend Ezra Firestone’s company Smart Marketer has the perfect slogan - Serve the World Unselfishly and Profit. Now you can do the right thing by fighting hunger, helping orphans, cleaning up the environment or supporting mental health AND build a profitable brand in the process.
In this episode with Stephen we discuss the following:
There are over 150 million Alexa devices in use today. Google has sold upwards of 50 million of its Google Home devices. While most devices are used primarily to listen to music or play games or control appliances like lights and heat and air…voice commerce is on the rise too.
In this episode, I interview Anmol Oberoi the Founder and CEO of Emitrr - a voice-first SaaS Platform. We dive into voice commerce use-cases that are making an impact now. We also talk about where voice commerce is likely heading in the near future. Here’s a quick look at what we discuss:
Shopify apps are great. Someone else spends hundreds of thousands, even millions of dollars, developing functionality that you can use for just $30 per month. Apps on Shopify are so easy to install and so seemingly harmless that many store owners install dozens and dozens of apps - many of which they uninstall or never use. This approach can have serious unintended consequences.
In this episode we dive into a smarter approach to apps that can help any Shopify store owner. Here’s a look at what we cover:
It’s safe to say that your SEO approach is likely outdated. If you’re looking for the latest hack, trick or SEO loophole - you’re barking up the wrong tree. If you’re obsessing over ranking and traditional keywords then you may be off target.
In this episode we talk about why “intent” is now the most important word in SEO and content marketing. We look at how search behavior is changing. We also consider how Google is indexing different forms of content like podcasts and video transcripts and what that means to us as marketers.
In this episode we dive into:
Mike Ugino is the CMO and co-founder of Sellbrite a SaaS platform for marketplace sellers. Sellbrite was recently acquired by GoDaddy. In this episode we breakdown how Mike and his business partner Brian approached building the company with selling it in mind. We also talk about what the acquisition process was like including saying no to GoDaddy initially. In this episode we uncover some golden ideas for scaling and exiting your business including:
Jeremiah Allen has been driving growth for small-to-medium-sized eCommerce companies since 1997 — before the internet was cool — and has helped hundreds of company founders grow. While he still enjoys client work, in 2017, he began acquiring and building his own eCommerce brands.
In this episode, we get super TACTICAL. It’s a deluge of tips and tricks on how to improve your checkout process. There’s so much here you’ll probably want to listen to it a few times. Here’s a sneak peek at what we cover.
Molly Pittman is a bit of a legend in the digital marketing space. Bartender turned marketing intern for Ryan Deiss, turned VP of Marketing for Digital Marketer, turned entrepreneur - Molly’s story is an inspiring one. And she flat knows her stuff!
In this episode, we dig into some real gems. We do go pretty deep on what’s working now on Facebook, but we also talk about the benefits of building an in-house team vs. the benefits of an agency. We talk about entrepreneurial lessons and what life is like in Amsterdam (where Molly currently lives).
Here’s a look at what we cover:
Charles Livingston knows a thing or two about rapid growth. He turned a supplement offer into a 12 million per year business. And now his Coffee Company - Lifeboost Coffee has grown 1,000% in less than 1 year.
What’s the secret to this kind of growth? Good Marketing and becoming a “yes” company.
Charles is also known for having his picture displayed in every single Ezra Firestone presentation. And this isn’t any old picture. It’s a shirtless pic of Charles all swole up wearing a stethoscope. Yes, there’s a story behind this that we dive into in the podcast.
More importantly, here’s a breakdown of the keys to rapid growth we breakdown on this episode:
I recently saw Rachel speak at an agency event in New York City. I was blown away. Rachel has quite the resume.
Forbes listed Rachel as one of its “30 under 30 Who Are Changing The World”, Fast Company named her one of "The Most Creative People in Business", AdAge named her one of "The Most Creative People of The Year," Entrepreneur named her one of the "50 Most Daring Entrepreneurs," Inc named her to the “Female Founders 100,” and the list goes on and on. After being the Global Director of Digital and Social Media at Gap Rachel traveled the world for 100 days and then founded MikMak, the first native commerce platform for the social video generation.
Here’s a look at what we cover:
Matt Clark is the Chairman and Co-founder of Amazing. Amazing is the company behind the most successful info product/training course of all time - Amazing Selling Machines. He and his partner Jason Katzenback also run SellerCon - one of the leading events for Amazon Sellers.
In this episode we take a quick look into what’s new on Amazon and then we dive deep into a subject I’m quite passionate about - making better decisions. I’m not sure of another skill more valuable than this one. This doesn’t need you need to always be right...you just need to get it right. We share a great Steve Jobs story in the podcast to illustrate this point.
Here’s a look at a few of the topics we cover:
If you’re currently running ads to cold audiences - whether that’s on Facebook, YouTube, Google Display Network or anywhere else - you need to consider where you’re sending that cold traffic. Do you send it to your home page? Product detail page? Those options can work, but you need to test sending traffic to pre-sale content.
What is pre-sale content? To explain, I brought in one of the foremost experts on the subject, Lindsay Marder.
Lindsay Marder is a self-proclaimed content marketing nerd. She served as Managing Editor for Digital marketer for 4 years. Now she’s working with brands to spread their missions and engage with customers. She’s also the Co-founder of Digital Strategy Bootcamps with Molly Pittman and John Grimshaw.
Here’s what we cover on the show:
What’s the ultimate metric you should measure to grow your business? Smart direct response marketers might say Cost Per Acquisition (CPA) or Return on Ad Spend (ROAS). Advanced direct response marketers might say Lifetime Customer Value. But what does John Grimshaw say? Well, you’ll have to tune in, but I’ll give you a hint? It’s CVV.
John Grimshaw is traffic Marketing Director at Smart Marketer. He runs a consulting business called Data Centric Marketing. More importantly than any of that, he’s wicked smart.
I LOVE this episode. Here’s a quick look at what we cover:
Building an irresistible culture. Creating raving fans. Treating your customers like friends of 10+ years. These are some of the philosophies that’s taken LiveBearded from a single product lifestyle business to now a leader in the men’s personal care space.
The only thing more impressive than Anthony Mink’s beard is the culture of raving fans he and co-founder Spencer Bryce have built together.
Mink has gone from traveling to 30 countries in 7 years to now having a warehouse, office and an incredible team.
This episode is critically important to any eCommerce company. Especially as competition heats up and more and more products are becoming commoditized.
Here’s a look at what we cover:
Kiri Masters is the founder & CEO of Bobsled Marketing and marketplace institute and host of ECommerce BrainTrust. Author of Amazon Expansion Plan and new book Amazon for CMOs. We talk Amazon a lot on this podcast. I wanted to have Kiri on to discuss her philosophy both in how to expand and how to manage growth. We discuss some really interesting topics including:
Arri is a whizkid of sorts when it comes to messenger marketing and SMS marketing. At the ripe old age of 22 he’s leading his team at Conversmart and has worked with some pretty impressive brands including Tuft & Needle, Poo-Pourri and the Beard Club just to name a few.
I know very little about SMS marketing for eCommerce so I was super excited to have Arri on the podcast to learn how he does it. We both spoke at Ezra Firestone’s event in Seattle a few months ago. I was so impressed by his talk that we immediately scheduled a time to record the podcast.
Here’s a quick look at what we cover on this episode.
To date, this was one of my favorite episodes to record. Partially because I love Amazon and love hearing behind the scenes stories from people who’ve worked there. Brad does share a couple of great stories.
Mostly I love this interview because the advice shared is pure gold. Brad Moss has a unique perspective on business and growth. At Amazon he served as the first business lead over all of Seller Central. To say he’s had the inside scoop on seller central would be a gross understatement.
I met Brad at an event in Miami. When I found out he was a former Amazonian I was eager to find out a few things - 1. A good Jeff Bezos story. 2. What is was like to work there. The stories he told when we met and the stories told on this episode did not disappoint!
In this episode we cover some pretty powerful lessons including:
Paulina Masson is the founder of Shopkeeper and a longtime Amazon seller. She has a wealth of knowledge when it comes to pricing products. She understands the competitive forces behind pricing decisions as well as the psychological factors.
Ultimately you want to price in such a way to maximize total profits. While you should consider profit per transaction, that might not be the ultimate metric to try and maximize. Here’s what we look at:
Is AI coming for all of our jobs? As agencies and marketers, are we on the road to irrelevance? Probably not fully, but our roles and our perspectives better shift and shift quickly. Frederick Vallaeys is a brilliant marketer and programmer. He was one of Google’s first 500 employees and was on the original AdWords Quality Score team. In this episode, we discuss how agencies and marketers of the near future should think more like pilots or doctors, or coaches (my metaphor). Pilots increasingly rely on instruments and AI to do their job. So do doctors. But, deep expertise, strategy, and a human element are still really important. Here’s a hopeful but eyes-wide-open look at the future with Frederick Vallaeys.