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eCommerce Evolution

eCommerce Evolution is hosted by Brett Curry, CEO of OMG Commerce. Tune in for fresh interviews with the merchants, vendors, and experts shaping the eCommerce industry. We take an in-depth look at what's new and what's next in eCommerce.
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Now displaying: May, 2019
May 29, 2019

Ro Bhatia has some serious eCommerce chops.  He started his career at Google, then spent 5 years at Yahoo, then worked for eBay with merchants, then ran the dot com division for Home Depot.  Now he’s the Chief Product and Strategy officer at Limelight Ecommerce.

In this episode we dig into growth tactics that you probably either haven’t thought of or aren’t leveraging properly.  Ro has a wealth of experience and he dishes it out in this episode. Here’s a quick look at what we cover:

  • If you’re using chat on your site, you’re probably making one fatal flaw.  Here’s how to fix it quickly, plus Ro’s favorite chat tool.
  • Cross-sells and upsets make up 30% of eCommerce sales! We talk about Ro’s favorite ways to boost cross-sells, upsells and downsells.
  • In the new relationship economy cost of acquisition is high, and bumping AOV is critical.  If you don’t have a high enough AOV your marketing options will be limited.
  • How to properly use data to create buckets of users to show them the right message at the right time (plus an embarrassing eBay story).
  • How to delight your customers like Netflix does…(and how “stale” is a kiss of death)
  • How to build loyalty and beat friendly churn.
  • The best remarketing cohorts to build and how to communicate with them differently.  
  • How to put all of this together to create a compounding growth effect!
May 15, 2019

I just got back from a trip to the Amazon HQ in Seattle. Chris Tyler, our Director of Amazon Services, and I were there visiting with our Amazon DSP reps (more on DSP in a minute).  We recently found out we were the fastest growing agency in 2018 in terms of DSP spend. We got to preview new audience targeting options, discuss new ad options coming soon to the Amazon ecosystem and more…Blow your mind kinda awesome stuff.

If you’re not familiar with it, Amazon DSP (stands for Demand Side Platform) is a way to run display ads on and off Amazon targeting Amazon shoppers.  With DSP you can run retargeting ads targeting people who’ve visited your product listings on Amazon but didn’t purchase. You can also target people who’ve visited your competitors' products on Amazon but haven’t purchased.  And there are a TON more audience targeting options to consider. Here’s a quick look at what we cover on the episode:

  • Highlights from our Amazon trip including dogs, domes, and, of course, great coffee!
  • What about Amazon DSP makes it “blow your mind awesome?”
  • What are the top audiences to target with DSP and where should you start?
  • What kind of return can you expect from DSP?
  • How to use DSP to build loyalty with Recapture, Reorder and/or Cross-sell/Up-sell campaigns.
  • How does Amazon DSP compliment Sponsored Products and Sponsored Brands - the core of Amazon advertising?
  • Plus more!
May 1, 2019

My guest today is John Li, co-founder of Pickfu.  John is a really sharp dude, with a very unique service.  A service that started as a side project and became a standalone business sort of on accident…more on that in the episode.   

Pickfu is a consumer feedback tool that allows you to get real customer feedback in minutes.  This has driven insights into product page enhancements, better product imagery, better ads, better Amazon listings and more.  

In this episode, we dive into some of the top learnings John and his team have gained from the myriad of tests run on their platform.  Some are quite surprising. I’m confident that you’ll take away a few things you need to test or change to improve your sales on and off Amazon.  Here’s a highlight of what we cover:

  • Surprising learnings from testing images and how your biases might be hurting your results on and off Amazon.
  • 3 keys to better descriptions on your Amazon listings that consistently outperform the norm.
  • How to find out what features and benefits a customer is really buying when they buy your product so you can highlight those features and benefits in your ads.  
  • How there are probably some things that you think are “good enough” that are probably costing you sales.  

 

  • How to properly run a test and how to ask consumers good questions.  If you ask bad questions, you’ll get bad feedback...the kind that’s unhelpful and not actionable.  

 

  • Plus more!
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